Patient Accounts Receivable
Conduct inbound and outbound patient calls to improve self-pay.
Accelerate patient payments and field general billing questions.
Patient Accounts Receivable
With millions of Americans uninsured, financial responsibility has dramatically shifted to the patient. The rise in patient liability has caused healthcare providers to experience increased A/R balances and tremendous margin pressure.
Cathode understands that timely and consistent communication is key in order to optimize patient payment collections. Our highly trained patient contact specialists in our secure facilities in India perform and receive inbound and outbound calls to educate patients about their financial responsibilities and process payments.
- Inform about remaining balances
- Process medical payments
- Discuss possible payment plans
- Field billing questions
- U.S. holidays and after-hour calls are always covered
Our patient call center agents are professional, articulate and have extensive knowledge of U.S. culture and healthcare terminology. Utilizing our patient self-pay teams will allow you to affordably add patient payment collections into your workflow and avoid expensive collection agencies.
The integrity of your data is our #1 priority.
HIPAA Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Healthcare Resource is proudly SOC 2 Type 2 compliant.
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
AVAILABILITY
The availability principle addresses whether the services an organization provide are operating with the type of availability that client's expect.
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.